Common Questions
What's Included In The Kit?
When you order the INNOVO Kit you'll get everything you need for a 12 week treatment, your pelvic floor exerciser kit will contain:
- INNOVO Multipath Shorts
- Conductive Spray
- Cable, Controller
- Next Strap, Charger & Adaptor
- Instruction Manual and Quick Start Guide.
What position should I be in when using INNOVO?
The shorts should only be worn standing up, feet shoulder width apart with no shoes on.
Users are not advised to lean forward when standing up.
How long before I start to notice any improvement?
Clinical research shows that INNOVO pelvic floor trainer users may start to notice an improvement after just four weeks. For best results, we recommend you use INNOVO for at least three months – 30 minutes a day/5 days a week.
Refunds & Exchanges
Fast shipping
We ship all orders within 3-5 business days via FedEx Ground or USPS Priority services. Once your order has shipped, you’ll receive a shipment confirmation with tracking details.
Our Customer Care team is here to help if you need to make any changes or have questions.
Returns
You have 30 days from the receipt of your pelvic floor exerciser INNOVO Kit to decide if you are satisfied with your purchase. If the size you ordered isn’t right, you can contact our Customer Care team to initiate an exchange.
Size Exchanges
If the INNOVO pelvic floor exerciser size you've ordered isn’t right, you should contact our Customer Care team to initiate an exchange.
Who Should Not Use INNOVO
INNOVO should not be used if the patient:
- Has a cardiac pacemaker, implanted defibrillator or any implanted electronic device.
- Pregnant.
- Has a suspected or diagnosed heart condition, without consulting a clinician first.
- If you have any implanted metal devices in the abdominal or pelvic areas such as a metal hip implant, metal clamps, or an Intrauterine Device (IUD) which is made primarily from metal.
- Has epilepsy or is under medical supervision for cognitive dysfunction.
- If wearing the product necessitates placement over areas at which drugs/medicines are administered by injection.
- Do not use in close proximity (e.g. 3ft) to shortwave or microwave therapy equipment, as this may produce instability in the controller’s output.
The patient needs to wait before using INNOVO until:
- At least six months after child birth or until lactation has ceased.
- The heavy days of period have finished.
See usage guidelines and warnings
If you have questions about if INNOVO is right for you, please reach out to our Customer Care Team.
Find the Perfect Fit
INNOVO doesn’t fit the same way as a pair of jeans or pants. A proper INNOVO fit are shorts that fit well but aren’t baggy in the legs. The interior panels flush against the skin and feel comfortable, not tight. You should have room to breathe and not feel super constricted.
Getting Started with INNOVO
INNOVO is the only non-invasive, FDA-cleared, convenient solution to end bladder leaks. It's a smart pair of smart shorts designed to strengthen your pelvic floor muscles from the inside out.