Returns and Refund Policy
30 Day Money-Back Guarantee
We stand behind our product and want to ensure you are fully satisfied with INNOVO.
You have 30 days from the receipt of INNOVO to ensure that you are fully satisfied. Please contact us with any product-related questions or to initiate a return or size exchange.
- We will issue a Return Tracking (RT) reference code, which is required when returning incorrect or unwanted products.
- Customer Service will share how to return the item to us. Please ensure the package is clearly labeled with the RT code and that you reference the code in all related correspondence.
- Once the product is received, we will issue a refund or send the replacement or size exchange.
12 Month Warranty - all parts and service
If you believe the products have been delivered in a faulty or damaged condition, or a fault appears during the 1w month warranty period, please follow these steps:
- E-mail us at firstname.lastname@example.org or call Customer Service at 833-891-6369.
- The Customer Service Department will carry out a troubleshooting exercise with you to establish if the product is being used correctly or if it is indeed faulty. If the Customer Service representative believes the product to be faulty or damaged, they will ask you to return the item to us.
- The Customer Service representative will give you a Return Tracking (RT) reference code, which will be required when returning your damaged or faulty products. Please ensure the product is clearly labeled with the RT code and that you quote your code in all related correspondence.
- Once the faulty product has been received, Customer Service will send you a replacement product.
Terms and Conditions:
All products returned to INNOVO, whether incorrect, unwanted, damaged or faulty, will only be accepted if the following terms and conditions are met:
- All products must be clearly labelled with the RT reference code.
- All products are the customer’s responsibility until received by INNOVO. We advise you to apply a tracking number when returning items.
- In the case of a faulty unit, we only ask that you return your controller unit.
- It is not our policy to refund postage and packaging.