FAQ'S

Popular Questions

Who should not use INNOVO?

INNOVO should not be used if the patient:

 

- Has a cardiac pacemaker, implanted defibrillator or any implanted electronic device.

- Is pregnant. Has a suspected or diagnosed heart condition, without consulting a clinician first.

- If you have any implanted metal devices in the abdominal or pelvic areas such as a metal hip implant, metal clamps, or an Intrauterine Device (IUD) which is made primarily from metal.

- Has epilepsy or is under medical supervision for cognitive dysfunction.

- If wearing the product necessitates placement over areas at which drugs/medicines are administered by injection.

- Do not use in close proximity (e.g. 3ft) to shortwave or microwave therapy equipment, as this may produce instability in the controller’s output.


The patient needs to wait before using INNOVO until:


- At least six months after child birth or until lactation has ceased.

- The heavy days of period have finished.


See usage guidelines and warnings

Does INNOVO require a prescription?

Great news! INNOVO no longer requires a prescription! INNOVO was recently cleared by the FDA for over-the-counter (OTC) use.

Now that INNOVO no longer requires a prescription, women can take back control of their personal health in the safest and most convenient way possible with this effective at-home treatment.

How do I purchase INNOVO?

INNOVO does not require a prescription. Click here to purchase your INNOVO Starter Kit!

 

Great news! If you have access to an HSA (Health Savings Account) or FSA (Flex Spending Account), INNOVO is eligible. Or you can choose a pay as you go option with Affirm financing for as little as $42 per month upon qualification.

How do I use INNOVO?

For details on how to use INNOVO, please reference our quick start guide. For more information on treatment positions and to see how to get started with INNOVO, please see our videos below:



What does INNOVO feel like?

There’s no one better to explain what INNOVO feels like than the women who use it. See how INNOVO changed their lives, in their own words.

 

“It feels quite pleasant. I stand and watch television, and find it quite relaxing. The time passes quickly.” – INNOVO user

 

“Kind of relaxing. Time for me and doing me good. Feels like I'm exercising - with no effort!” – INNOVO user

 

“A tingling and pulsing sensation as the light electric impulses cause your muscle group to tense and relax.” – INNOVO user

How often do I need to use INNOVO?

Use INNOVO to treat stress urinary incontinence 30 minutes per day/5 days a week for three months. We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

What size is right for me?

To get the best results from INNOVO, it’s important that you use the correct size. Please refer to our Sizing Guide page to determine the appropriate size.

What level of intensity do I need to reach?

As you increase the pulse level on the controller, you’ll feel your pelvic floor contracting, which will give you a sensation of “squeezing,” “tightening” and/or “lifting up” between your legs. The sensation changes as you increase the pulse level:

 

1. Low intensity - gentle tingling

2. Moderate intensity - contraction of the buttocks

3. Therapeutic intensity - contraction of the pelvic floor

 

It’s important to experience a pelvic floor contraction to benefit from the therapy, and you should aim to use INNOVO at the strongest level you can comfortably tolerate. The minimum target intensity level varies by size. See the chart below to view recommended intensity levels by size.

How long before I start to notice any improvement?

Clinical research shows that INNOVO users may start to notice an improvement after just four weeks.

 

For best results, we recommend you use INNOVO for at least three months – 30 minutes a day/5 days a week.

 

We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

What position should I be in when using INNOVO?

You can use INNOVO in one of the following positions:

 

1. For best results, stand with your upper body slightly tilted forward. You can also rest your hands on a surface for support.

2. Lying flat, face-up or in a reclining position with both your knees bent and your feet flat. It’s important to keep your knees bent to ensure that the stimulation correctly targets the pelvic floor.

3. If you need to move during your session, it is recommended to pause the session, then continue once you are settled back in your treatment position.

How do I know INNOVO is in the correct position?

It is important that the electrodes are correctly positioned against your body. Check that the dotted line printed on the rear of the INNOVO sits just above the crease between your thigh and your bottom.

What’s the difference between INNOVO and other incontinence solutions?

INNOVO treats the cause — not just the symptoms — of stress urinary incontinence. While other solutions, like pads, liners and absorbable underwear, help to mask the problem, INNOVO delivers effective, gentle pulses that help strengthen and re-train your pelvic floor. The key difference between INNOVO and other pelvic floor devices is that INNOVO is truly non-invasive, meaning you don’t need to insert a probe or cone to deliver effective pelvic floor muscle contractions. Plus, it’s FDA cleared, completely safe and has been used successfully over 2.5 million sessions.

I’m having technical issues with my INNOVO. (Not a question, but we got you.)

Please refer to the problem-solving guide in your instruction manual. If you cannot find the solution there or here, please contact us.

About INNOVO

How do I figure out my size?

Getting the right size is critical to success with INNOVO. To determine your size, measure the widest part of your hips using a soft measuring tape.

What types of incontinence does INNOVO treat?

INNOVO is FDA-cleared to treat stress urinary incontinence in adult women. Consult your physician to see if INNOVO can help with your bladder weakness.

Can INNOVO only be used by women?

INNOVO is FDA-cleared to treat stress urinary incontinence in adult women.

How long is the INNOVO warranty?

Innovo Controller - Atlantic Therapeutics guarantees that your Innovo controller will be free from defects for a period of two years from the date of receipt.

Innovo Shorts - Atlantic Therapeutics guarantees that your Innovo shorts will be free from defects for a period of 6 months from the date of receipt.

 

Should your controller or INNOVO develop a fault within the warranty period, Atlantic Therapeutics Ltd. will replace or repair it free of charge, provided the controller and/or INNOVO shorts:

 

- Have not been connected to an unsuitable power source

- Have not been subjected to misuse or neglect

- Have not been machined-washed

- Have not been modified or repaired by anyone other than an approved Atlantic Therapeutics distributor or agent

 

These warranties do not apply to consumables such as spray or batteries.

Still have questions? Check out our full Terms & Conditions.

 

https://www.myinnovo.com/us/terms-of-sale/

I have an intrauterine device (IUD) or Mirena coil. Can I use INNOVO?

You should not use INNOVO if you have an IUD coil which is made from any conductive material (such as copper).

 

Women with a Mirena coil can use INNOVO as the Mirena coil is made from plastic and has no conductive material exposed in the device. Please consult with your physician to discuss any questions you have.

Can I use INNOVO if I am dealing with prolapse?

If you are experiencing prolapse, consult with your healthcare professional before using INNOVO.

How soon after giving birth can I start using INNOVO?

You will want to wait a minimum of 6 months and be finished lactating before using INNOVO. It’s also best to check with your physician before using INNOVO.

I had pelvic surgery. How soon can I start using INNOVO?

If you’ve had any type of pelvic surgery, please consult your doctor before using INNOVO.

Can I use INNOVO while I’m pregnant?

No, INNOVO is not recommended for use during pregnancy.

What are the reasons someone shouldn’t use INNOVO?

INNOVO is FDA-cleared to treat stress urinary incontinence in adult women.

 

Please do not use INNOVO if:

 

- You have a cardiac pacemaker, implanted defibrillator, or any implanted electronic device

- You are pregnant

- You have epilepsy or are under medical supervision for cognitive dysfunction

- You have any implanted metal devices in the abdominal or pelvic areas such as a metal hip implant, metal clamps, or an Intrauterine Device (IUD) which is made primarily from metal

- You receive injections in areas that would be covered by the shorts while using the product

Consult a physician before using INNOVO if:

- You have a suspected or diagnosed heart condition

- You have recently had a baby and/or finished lactating (within the last 12 months)

- You’ve had any type of pelvic surgery

- You are dealing with prolapse

 

Wait to use INNOVO until the heavy days of your period are finished.

 

Still have questions? Check out the full list of disclaimers.

Is INNOVO safe?

Yes, INNOVO is safe. More than 5 million sessions have been completed worldwide with no serious complications reported.

What payment options are available for INNOVO?

You have a variety of payment options available.

 

- Pay as you go with Affirm financing, for as low as $42 /month

- Use your HSA/FSA funds

- One-time credit card payment

- PayPal

- PayPal Credit

Using INNOVO

What if the sensation is uncomfortable?

With INNOVO, you control the intensity of the muscle stimulation. The stimulation should be strong enough to give you a good pelvic floor contraction but should never be uncomfortable or painful. If you experience discomfort during your session, reduce the intensity to a more comfortable level.

 

As with any treatment program, it will take time to experience results with INNOVO. We recommend that you continue to use INNOVO for at least three months, 5 times a week for 30 minutes each session to get the best possible results.

 

Uncomfortable stimulation may also occur if you have not applied enough INNOVO Spray. Make sure to spray each of the eight panels 3-4 before each use.

How much spray should I apply when using INNOVO?

Apply INNOVO Spray liberally to completely cover each of the 8 interior panels, which will ensure good contact with the skin. It is recommended to use 3-4 sprays on each panel before every use, but it’s totally fine to add another spray or two if you wish.

How long does the battery charge last?

Battery life depends on the intensity of muscle stimulation being delivered by your INNOVO controller, but you should be able to get 5-10 treatment sessions from a fully charged battery.

How do I charge the controller?

Watch the The INNOVO "How to Use" video and download the Quick Start Guide to find out how you how to charge your battery.



Should I stop using INNOVO during my period?

You can continue on with your INNOVO sessions during your period. We do recommend skipping sessions on heavy days.

How high should I set the pulse level?

Each person responds to the treatment differently - so make sure you are pacing yourself. It's best to use INNOVO at the highest level while still being comfortable (it's super important that you are comfortable during your session). Your maximum level will increase as you use INNOVO regularly.

 

Your First Session: Increase the pulse level gradually to give you time to become accustomed to the sensation (gentle tingling). Don't worry about finding your maximum level.

 

Your First Week: With each session, work to increase the pulse level. As you do, you will start to feel your glutes contract with each pulse.

 

First Month: Continue to increase the pulse level until you reach the target intensity level (while ensuring it is still comfortable for you). You will start to feel your pelvic floor contracting (squeezing / tightening between your legs).

Our Customer Care team is here to help. Reach out with any questions you have about pulse level.

How often should I use INNOVO after I’ve completed the 12 week treatment plan?

One of the big advantages of using INNOVO is that your awareness of your pelvic floor increases. Maintaining a healthy pelvic floor after the therapy is completed depends on the individual and their specific condition and improvement rate. As a general guide, we recommend you reduce the use of INNOVO from five days a week to 1-2 times a week. This will ensure that the results achieved will be sustained.

Can I wash my INNOVO shorts?

Yes, you can hand-wash the shorts as needed. Make sure to use a gentle detergent (such as Woolite) and keep the connectors dry at all times.

 

You can also use baby wipes (avoid wipes with alcohol).

 

Do not machine-wash your shorts, doing so will void the warranty.

Can I move around while using INNOVO?

Try to avoid moving during your session.

 

If you choose the standing position, you can move a little to help you stay comfortable.

 

If you want to move to a different location or position, pause the session first and resume once you have settled into a recommended position.

Can I use INNOVO while charging the controller?

Make sure the controller battery is charged before starting a session. You will not be able to charge the controller and use INNOVO at the same time.

What position should I be in when using INNOVO?

You can use INNOVO in one of the following positions:

 

- Stand with your upper body slightly tilted forward. You can rest your hands on a surface for support during your session. (Most effective!)

- Lying flat on your back with both your knees bent and your feet flat. It's essential to keep your knees bent to ensure the pulses correctly target the pelvic floor.

- Reclining on a bed or sofa with your knees bent and your feet flat.

 

If you need to move for any reason during your session, make sure to pause INNOVO first. You can then resume your session once you have settled back into one of the recommended positions.



Check out this video to see the different positions.



Do I need to manually contract my pelvic floor when using INNOVO?

You do not need to manually contract your pelvic floor during your INNOVO session.



Physical Therapists have told us that manually contracting your pelvic floor during your INNOVO session (once you are familiar with INNOVO) can increase long-term results.

What happens if I cannot reach the recommended pulse level?

Don’t be concerned if you can’t reach the recommended intensity level during your first treatment session. It can take several sessions to reach this level. Some people may not reach this level at all, which is fine! Aim to reach a level that delivers as strong a contraction to the pelvic floor as possible without causing you discomfort or pain. Once the pelvic floor is contracting, the treatment will be effective.

Purchasing INNOVO

Can I use my FSA/HSA to purchase INNOVO?

Yes you can. Simply pay for your kit using your FSA/HSA debit card at checkout, or pay with another credit card and submit your receipt to your plan administrator for reimbursement.

What countries do you ship to?

We are able to ship to customers in the U.S., UK, Ireland, Germany and France. Visit the relevant country site to make purchase.

Do you offer payment plans?

Yes! You can pay over time with PayPal Credit of Affirm



Affirm offers instant financing for online purchases to be paid in fixed, interest-free monthly installments over 3, 6, 9, or 12 months depending on the program and upon qualification.



Prequalify for Affirm Financing



What is the interest rate with Affirm financing?



Annual Percentage Rate (APR) financing in easy monthly payments with rates from 0% APR is available for qualified customers. Affirm does not charge any hidden fees, including annual fees.



What does the approval and checkout process look like with Affirm? Does it impact my credit score?



The approval process for affirm is very fast. You will be asked a series of questions to verify your identity but does not affect your credit score. Affirm's underwriting model does not use a hard credit check.



When you are ready to place your order, choose "Pay with Affirm" under payment options within the checkout process to apply for your loan. You will know instantly whether you are approved.



After you purchase with Affirm, you will receive monthly emails from Affirm about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due thirty days from the date that INNOVO processes your order.

Is INNOVO covered by Insurance?

We offer free size exchanges to ensure all INNOVO users get the right size.



If the size you ordered isn’t right, contact our Customer Care team to initiate an exchange.



Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Orders and Returns

What happens if I order the wrong size?

We offer free size exchanges to ensure all INNOVO users get the right size.



If the size you ordered isn’t right, contact our Customer Care team to initiate an exchange.



Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Can I return INNOVO if it doesn’t work for me?

We offer a 30 day guarantee because we want you to be fully satisfied.



You have 30 days from the receipt of your INNOVO Kit to decide if you are satisfied with your purchase. Our Customer Care team is here to help you with any product-related questions or to initiate a return.



Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

My INNOVO arrived damaged. What should I do?

We want you to be completely happy with your purchase. Our Customer Care team is here to help with any product or order issue you might have.

 

- Receiving the wrong items

- Receiving damaged items

- Experiencing a faulty product within the warranty period

 

Customer Care Details

 

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

When will my order ship?

We ship all orders within 3-5 business days via FedEx Ground or USPS Priority services. Once your order has shipped, you’ll receive a shipment confirmation with tracking details.



Our Customer Care team is here to help if you need to make any changes or have questions.



Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Getting Started

Can I wear a pad or liner while using INNOVO?

Yes, you can wear a pad or liner while using INNOVO. Make sure the pad or liner is not in between the sensors and your skin before you begin.

We also recommend that you use the restroom before starting each session.

How do I know if I got the right size?

Check the fit of your INNOVO shorts before your first session.

 

Try the shorts on over a pair of underwear. The shorts should be comfortable to wear, smooth against your skin, and fitted in the thigh area.

 

You may notice gaps in the waistband or the legs below the printed line on the back - those gaps are ok. The key is for the shorts to fit smoothly against the skin where the sensors meet the skin.

 

Check out our getting started video for more tips!



 

Our Customer Care team is here to help. Reach out with any questions you have about sizing.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Do I wear underwear while using INNOVO?

For the session to be effective, the sensors need to make contact with your glutes. You can choose to wear no underwear or a style which exposes your glutes (such as a thong).

How do I know if I’m wearing the INNOVO shorts correctly?

Check that the dotted line printed on the rear of the INNOVO sits just above the crease between your thigh and your bottom.

 

Check out our Getting Started video for more tips!



 

Our Customer Care team is here to help. Reach out with any questions you have about sizing.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

I’ve received my INNOVO. What do I do next?

For details on how to use INNOVO, please reference our quick start guide. For more information on treatment positions and to see how to get started with INNOVO, please see our video below:

 

Our Customer Care team is here to help. Reach out with any questions you have about sizing.

 

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

How much spray should I be using?

The purpose of the spray is to ensure the sensors have good contact with the skin. We recommend spraying each sensor 3-4 times, but it’s totally fine to add another spray or two.

How long does the battery charge last?

Battery life depends on the pulse level used throughout the session. You should be able to get 5 - 10 sessions from a fully-charged battery.

Troubleshooting

My INNOVO has a warning sign appear with E109 on the screen

This error could mean we need to replace your battery. Our Customer Care team will help you figure out if that’s the case and get a new one.

 

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

My INNOVO has a warning sign appear with EXXX on the screen

Please reach out to our Customer Care team to resolve this error.

 

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

My INNOVO is beeping with the P1 and (!) point flashing

If you receive this error, check the lead and controller connections. If that doesn’t resolve the error, contact our Customer Care team.

 

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

I am getting an error message with flashing numbers between 1 & 8, what should I do?

If you receive this error message, check to see if all of the sensors are smooth against the skin with no creases.

 

Next, check that the blue and red leads are fully clicked into the plug connections.

 

Ensure the plugs are fully secure on the shorts.

 

If the error persists, remove the shorts and respray all of the sensors at least 4 times.

What if the sensation is uncomfortable?

There are three potential causes for an uncomfortable session.

 

The sensors are not in complete contact with your skin. Check to make sure the sensors are flat with no folds or creases.

 

The pulse level is set too high. While you want to set the level high enough to elicit a good pelvic floor contraction, you might need to build to that over time. You should never be uncomfortable or feel pain.

 

Not enough INNOVO spray has been applied. Make sure you spray every sensor 3-4 times before each use.

Still Got Questions

Call on us 0833-891-6369 or email info-us@myinnovo.com