The INNOVO® device can be covered by traditional Medicare, provided you meet all of the following 4 pieces of criteria:

1. You must have been diagnosed stress urinary incontinence.
2. Your Doctor must indicate the INNOVO® device is medically necessary.
3. You need to have had a face - to - face visit with your Doctor within the last 6 months.
4. You must have failed a 4 - week trial of pelvic muscle exercises.

If you meet the above criteria, we can refer you to our medical partners who will arrange the purchase of the device on your behalf.

If in doubt, please reach out to our customer care team at 1-818-483-7606 or emial us at info@myinnovo.com

Your insurance provider may cover the cost of INNOVO, but INNOVO does not process insurance claims. You will need to provide payment when you place your INNOVO order, and then submit the invoice to your insurer for assessment.

When speaking to your insurance provider to determine whether you are eligible to receive coverage, use the description “non‐implantable pelvic floor electrical stimulator” and the HCPCS/DME Code “E0740” for INNOVO.

Every insurer has different coverage policies, and you may require a prescription and a letter stating that you have tried Kegel exercises for a 4 week period. We’ve created a Detailed Written Order Form.

You can find more information about reimbursement for INNOVO here - Reimbursement Guide.

INNOVO is eligible to purchase using FSA/HSA dollars.

Call 1-818-483-7606 or emial us at info@myinnovo.com or chat for more information.

INNOVO should not be used if the patient:

• Has a cardiac pacemaker, implanted defibrillator or any implanted electronic device.
• Pregnant.
• Has a suspected or diagnosed heart condition, without consulting a clinician first.
• If you have any implanted metal devices in the abdominal or pelvic areas such as a metal hip implant, metal clamps, or an Intrauterine Device (IUD) which is made primarily from metal.
• Has epilepsy or is under medical supervision for cognitive dysfunction.
• If wearing the product necessitates placement over areas at which drugs/medicines are administered by injection.
• Do not use in close proximity (e.g. 3ft) to shortwave or microwave therapy equipment, as this may produce instability in the controller’s output.

The patient needs to wait before using INNOVO until:

• At least six months after child birth or until lactation has ceased.
• The heavy days of period have finished.

See usage guidelines and warnings

You can use INNOVO in one of the following positions:

1. For best results, stand with your upper body slightly tilted forward. You can also rest your hands on a surface for support.
2. Lying flat, face-up or in a reclining position with both your knees bent and your feet flat. It’s important to keep your knees bent to ensure that the stimulation correctly targets the pelvic floor.
3. If you need to move during your session, it is recommended to pause the session, then continue once you are settled back in your treatment position.

To get the best results from INNOVO, it’s important that you use the correct size. To determine the appropriate size, please refer to our sizing guide page

When you start using INNOVO you will feel the contraction in your buttocks initially but as you increase the intensity level you will start to feel the contraction move to front and then you will experience a "squeezing," "tightening," and or "lifting" between your legs as your pelvic floor contracts, you have now reached the desired therapeutic level. You should not experience any strong contraction on the front panels.

The intensity level varies from person to person, INNOVO recommends you start with the strongest MOST COMFORTABLE level, as you get used to Innovo you will be to increase it day by day until you reach the therapeutic level. Please take you time.

INNOVO does not require a prescription. Click here to purchase your INNOVO Starter Kit!

Great news! If you have access to an HSA (Health Savings Account) or FSA (Flex Spending Account), INNOVO is eligible. Or you can choose a pay as you go option with Affirm financing for as little as $42 per month upon qualification.

Great news! INNOVO does not require a prescription! INNOVO was cleared by the FDA for over-the-counter (OTC) use.

Now that INNOVO no longer requires a prescription, women can take back control of their personal health in the safest and most convenient way possible with this effective at-home treatment.

INNOVO treats the cause — not just the symptoms — of stress urinary incontinence. While other solutions, like pads, liners and absorbable underwear, help to mask the problem, INNOVO delivers effective, gentle pulses that help strengthen and re-train your pelvic floor. The key difference between INNOVO and other pelvic floor devices is that INNOVO is truly non-invasive, meaning you don’t need to insert a probe or cone to deliver effective pelvic floor muscle contractions. Plus, it’s FDA cleared, completely safe and has been used successfully over 6 million sessions.

Use INNOVO to treat stress urinary incontinence 30 minutes per day/5 days a week for three months. We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

For details on how to use INNOVO, please reference our quick start guide or on our How It Works Page

Yes! You can pay over time with PayPal Credit of Affirm

Affirm offers instant financing for online purchases to be paid in fixed, interest-free monthly instalments over 3, 6, 9, or 12 months depending on the program and upon qualification.

Prequalify for Affirm Financing

What is the interest rate with Affirm financing?

Annual Percentage Rate (APR) financing in easy monthly payments with rates from 0% APR is available for qualified customers. Affirm does not charge any hidden fees, including annual fees.

What does the approval and checkout process look like with Affirm? Does it impact my credit score?

The approval process for affirm is very fast. You will be asked a series of questions to verify your identity but does not affect your credit score. Affirm's underwriting model does not use a hard credit check.

When you are ready to place your order, choose "Pay with Affirm" under payment options within the checkout process to apply for your loan. You will know instantly whether you are approved.

After you purchase with Affirm, you will receive monthly emails from Affirm about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due thirty days from the date that INNOVO processes your order.

Yes you can. Simply pay for your kit using your FSA/HSA debit card at checkout, or pay with another credit card and submit your receipt to your plan administrator for reimbursement.

We are able to ship to customers in the United States.

If the size you ordered isn’t right, contact our Customer Care team to initiate an exchange.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

We offer a 30 day guarantee because we want you to be fully satisfied.

You have 30 days from the receipt of your INNOVO Kit to decide if you are satisfied with your purchase. Our Customer Care team is here to help you with any product-related questions or to initiate a return.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

We want you to be completely happy with your purchase. Our Customer Care team is here to help with any product or order issue you might have.

Receiving the wrong items

Receiving damaged items

Experiencing a faulty product within the warranty period

Customer Care Details

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

We ship all orders within 3-5 business days via FedEx Ground or USPS Priority services. Once your order has shipped, you’ll receive a shipment confirmation with tracking details.

Our Customer Care team is here to help if you need to make any changes or have questions.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Yes, you can wear a pad or liner while using INNOVO. Make sure the pad or liner is not in between the sensors and your skin before you begin.

We also recommend that you use the restroom before starting each session.

Check the fit of your INNOVO shorts before your first session.

Try the shorts on over a pair of underwear. The shorts should be comfortable to wear, smooth against your skin, and fitted in the thigh area.

You may notice gaps in the waistband or the legs below the printed line on the back - those gaps are ok. The key is for the shorts to fit smoothly against the skin where the sensors meet the skin.

Our Customer Care team is here to help. Reach out with any questions you have about sizing.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

Our Customer Care team is here to help. Reach out with any questions you have about sizing.

Call: 833-891-6369

Email: info-us@myinnovo.com

Or chat

For the session to be effective, the sensors need to make contact with your glutes. You can choose to wear no underwear or a style which exposes your glutes (such as a thong).

Check that the dotted line printed on the rear of the INNOVO sits just above the crease between your thigh and your bottom.

For details on how to use INNOVO, please reference our quick start guide.

The purpose of the spray is to ensure the sensors have good contact with the skin. We recommend spraying each sensor 3-4 times, but it’s totally fine to add another spray or two.

Battery life depends on the pulse level used throughout the session. You should be able to get 5 - 10 sessions from a fully-charged battery.