Frequently Asked Questions
Do you accept returns?
We want you to be completely happy with your purchase. If you believe your items have been delivered in error, damaged or if a fault appears during the warranty period, contact our customer service team.
If goods are damaged or faulty, our team will carry out a troubleshooting exercise with you. If the product is still faulty, they will ask you to return the product.
They will issue you a Return Tracking (RT) reference code. When returning your item, please ensure the product is clearly labelled with this RT code and that you quote your RT code in all correspondence relating to this matter. Once the faulty product has been received, we will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value.
All items returned to INNOVO, whether incorrect, unwanted, damaged or faulty, will only be accepted if the following terms and conditions are met:
- All items must be clearly labelled with the RT reference code.
- All items are the customer’s responsibility until received by INNOVO. It is advisable to return your product by a traceable method.
- In the case of a faulty unit, we will only ask you to return your controller unit.
It is not our policy to refund postage and packaging.
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