Frequently Asked Questions

Popular Questions

Who should not use INNOVO?

INNOVO should not be used if the individual:

  • Has a cardiac pacemaker, implanted defibrillator or any implanted electronic device.

  • Is pregnant. Has a suspected or diagnosed heart condition, without consulting a clinician first.
  • If you have any implanted metal devices in the abdominal or pelvic areas such as a metal hip implant, metal clamps, or an Intrauterine Device (IUD) which is made primarily from metal.
  • Has epilepsy or is under medical supervision for cognitive dysfunction.
  • If wearing the product necessitates placement over areas at which drugs/medicines are administered by injection.
  • Do not use in close proximity (e.g. 3ft) to shortwave or microwave therapy equipment, as this may produce instability in the controller’s output.
  • The individual needs to wait before using INNOVO until:

  • At least six months after child birth or until lactation has ceased.
  • The heavy days of period have finished.
  • See usage guidelines and warnings

    How do I purchase INNOVO?

    INNOVO is available to purchase right here at uk.myinnovo.com.

    Payment options include:

  • One-time payment in full
  • Make 3 interest-free payments with
  • Klarna. No fees
  • Select your preferred payment method at checkout.

    How do I use INNOVO?

    For details on how to use INNOVO, please reference our quick start guide. For more information on treatment positions and to see how to get started with INNOVO, please see our videos below:

    What does INNOVO feel like?

    When you start using INNOVO you will feel the contraction in your buttocks initially but as you increase the intensity level you will start to feel the contraction move to front and then you will experience a "squeezing," "tightening," and or "lifting" between your legs as your pelvic floor contracts, you have now reached the desired therapeutic level. You should not experience any strong contraction on the front panels.

    How often do I need to use INNOVO?

    Use INNOVO to treat stress urinary incontinence 30 minutes per day/5 days a week for three months. We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

    What size is right for me?

    To get the best results from INNOVO, it’s important that you use the correct size. Please refer to our Sizing Guide page to determine the appropriate size.

    What level of intensity do I need to reach?

    The intensity level varies from person to person, INNOVO recommends you start with the strongest MOST COMFORTABLE level, as you get used to Innovo you will be to increase it day by day until you reach the therapeutic level. Please take you time

    How long before I start to notice any improvement?

    Clinical research shows that INNOVO users may start to notice an improvement after just four weeks.1

    For best results, we recommend you use INNOVO for at least three months – 30 minutes a day/5 days a week.

    We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

    What position should I be in when using INNOVO?

    You can use INNOVO in one of the following positions:

    1. For best results, stand with your upper body slightly tilted forward. You can also rest your hands on a surface for support.
    2. Lying flat, face-up or in a reclining position with both your knees bent and your feet flat. It’s important to keep your knees bent to ensure that the stimulation correctly targets the pelvic floor.
    3. If you need to move during your session, it is recommended to pause the session, then continue once you are settled back in your treatment position.
    4. Watch the INNOVO demonstration below for further guidance.

    What’s the difference between INNOVO and other incontinence solutions?

    INNOVO treats the cause — not just the symptoms — of stress urinary incontinence. While other solutions, like pads, liners and absorbable underwear, help to mask the problem, INNOVO delivers effective, gentle pulses that help strengthen and re-train your pelvic floor. The key difference between INNOVO and other pelvic floor devices is that INNOVO is truly non-invasive, meaning you don’t need to insert a probe or cone to deliver effective pelvic floor muscle contractions. It's completely safe and has been used successfully over 2.5 million sessions.

    I’m having technical issues with my INNOVO.

    Please refer to the problem-solving guide in your instruction manual. If you cannot find the solution there or here, please email us info@myinnovo.com.

    About INNOVO

    Will INNOVO improve sexual function?

    A strong pelvic floor can help to improve sexual function, such as increased sensitivity. INNOVO can assist you to build and maintain a healthy pelvic floor through regular cycles of pelvic floor muscle contraction and relaxation.

    Why is INNOVO more effective than Kegel exercises?

    Pelvic floor exercises, or Kegels, involve voluntary contraction of the pelvic floor muscles. For many people this can be difficult and sometimes are not done accurately. Doctors also recommend doing 300 Kegel contractions a day for 4-6 months for significant results which can be quite time consuming and hard to keep to. INNOVO uses targeted impulses to accurately and effectively stimulate the pelvic floor muscles with 180 perfect contractions every session. With each session lasting 30 minutes it is easy to fit into your daily routine and you rest in the knowledge that INNOVO is doing the hard work for you.

    How does INNOVO work?

    INNOVO uses a hand-held controller attached to a comfortable pair of shorts. This sends targeted impulses (neuromuscular electrical stimulation) via eight integrated electrodes positioned around your upper thigh and buttocks, to safely and effectively activate all the muscles of the pelvic floor.

    It is a proven technology which has been designed to optimally strengthen your pelvic floor with 180 perfect contractions per session. Regularly applying this cycle of contraction and relaxation will help to improve your pelvic floor muscle tone, strength, endurance and in turn your bladder control.

    For ultimate results the full INNOVO programme involves completing 30-minute sessions three to six times a week.

    Results from a study prove that women who experience stress incontinence will experience significant improvements in as little as four weeks by using INNOVO five days a week for 30 minutes. After 12 weeks of treatment the participants were defined as having ‘dry’ or ‘mild’ severity of symptoms.

    Delivery & Shipping

    Due to high demand we are experiencing delivery delays, please allow up to 5 working days for delivery.

    Deliveries take place Monday-Friday between 9.00am - 5.00pm. If you wish to make a change to your delivery details please contact our office as soon as possible.

    Customer Service: info@myinnovo.com

    Please note that all INNOVO product deliveries must be signed for. This does not apply to INNOVO gel replacement pads, INNOVO Spray, consumable parts and batteries.

    For international shipping kindly select the required market in the navigation menu.

    What does INNOVO feel like?

    There are 2 INNOVO programmes:

    Programme 1: Stress Incontinence Programme

    As you increase the intensity on the controller you will start to feel your pelvic floor contracting. With an effective pelvic floor contraction, you will feel a sensation of “squeezing”, “tightening” and or “lifting up” between your legs. You should feel little or no activity on the front and sides of the legs. As you become familiar with the sensation you should increase the intensity level over time to reach the optimum level of for your sizing. There shouldn’t be any activity on the front or sides of the legs.

    Programme 2: Urge Incontinence Programme

    At first you will begin to feel a slight tapping sensation under the 2 electrodes positioned on your buttocks. Continue to increase the intensity until you feel a strong tapping, but only to a level you find comfortable.

    Here's how some INNOVO customers explain the sensation:

    “It feels quite pleasant. I stand and watch television, and find it quite relaxing. The time passes quickly.” – INNOVO user

    “Kind of relaxing. Time for me and doing me good. Feels like I'm exercising - with no effort!” – INNOVO user

    “A tingling and pulsing sensation as the light electric impulses cause your muscle group to tense and relax.” – INNOVO user

    What’s the difference between INNOVO and other incontinence solutions?

    INNOVO treats the cause — not just the symptoms — of stress urinary incontinence. While other solutions, like pads, liners and absorbable underwear, help to mask the problem, INNOVO delivers effective, gentle pulses that help strengthen and re-train your pelvic floor. The key difference between INNOVO and other pelvic floor devices is that INNOVO is truly non-invasive, meaning you don’t need to insert a probe or cone to deliver effective pelvic floor muscle contractions. It's completely safe and has been used successfully over 2.5 million sessions.

    What size is right for me?

    To get the best results from INNOVO, it’s important that you use the correct size. Please refer to our Sizing Guide page to determine the appropriate size.

    Who can I talk to for more information?

    If you need to talk to someone, head to the Contact Us page.

    What is the garment exchange policy?

    To ensure that you gain maximum benefit from your therapy it is important that the product fits you. Before using INNOVO® we recommend that you try them on to ensure that the size and fit is correct for you. Please try on the product while wearing underwear. DO NOT remove the red “No Return if Removed” tag on the connector – if removed the product cannot be returned. DO NOT use the INNOVO spray on the shorts. The product fits correctly if they are comfortable for you to put on and wear, are not excessively stretched or tight, and are not hanging loose around the thighs.

    If you find that you need a different size, we will happily exchange them for a different size within 14 days of purchase once all of the following requirements are met:

  • The “No Return if Removed” tag is still in place
  • The product must be in perfect condition with no defect or damages
  • INNOVO® Spray has not been applied to the electrodes
  • To request a different size, please visit our Contact Us page which outlines a range of contact options.

    Please be sure to reference the INNOVO size guide.

    Do you accept returns?

    We stand behind our product and want to ensure you are fully satisfied with INNOVO. Our product is able to deliver 180 perfect pelvic floor contractions in just 30 minutes, effortlessly strengthening your pelvic floor.

    You have 30 days from the receipt of INNOVO to ensure that you are fully satisfied.

    Please contact us with any product-related questions or to initiate a return or size exchange.

    Email us at info@myinnovo.com.

    1. We will issue a Return Tracking (RT) reference code, which is required when returning incorrect or unwanted products.
    2. Customer Service will share how to return the item to us. Please ensure the package is clearly labelled with the RT code and that you reference the code in all related correspondence.
    3. Once the product is received, we will issue a refund or send the replacement or size exchange.

    If your INNOVO is damaged or faulty, our Customer Care team will carry out a troubleshooting exercise with you. If the product is still faulty, they will ask you to return the product. They will issue you a Return Tracking (RT) reference code. When returning your item, please ensure the product is clearly labelled with this RT code and that you quote your RT code in all correspondence relating to this matter. Once the faulty product has been received, we will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value.

    All items returned to INNOVO, whether incorrect, unwanted, damaged, or faulty, will only be accepted if the following terms and conditions are met:

  • All items must be clearly labelled with the RT reference code.
  • All items are the customer’s responsibility until received by INNOVO. It is advisable to return your product by a traceable method.
  • It is not our policy to refund postage and packaging.

    Where is INNOVO available?

    INNOVO is currently available in the UK, UK, Ireland, Germany, France, United States and the Middle East.

    How long is the INNOVO warranty?

    Atlantic Therapeutics Ltd. warrants (a) that your INNOVO controller will be free from defects in material and workmanship for a period of TWO YEARS from the date of original purchase and (b) INNOVO will be free from defects in material and workmanship for a period of six months from the date of original purchase.

    These warranties do not apply to the batteries supplied with your product and exclude consumables, such as the spray. Should your controller or INNOVO develop a fault within the warranty period, Atlantic Therapeutics Ltd. will replace or repair it free of charge, provided the controller and/or INNOVO:

    Have been used for their intended purpose and in the manner described in the instruction manual. Have not been connected to an unsuitable power source. Have not been subjected to misuse or neglect. Have not been modified or repaired by anyone other than an approved Atlantic Therapeutics distributor or agent.

    This warranty complements existing applicable national guarantee obligations and does not affect a consumer’s statutory rights.

    How long before I start to notice any improvement?

    Clinical research shows that INNOVO users may start to notice an improvement after just four weeks.

    For best results, we recommend you use INNOVO for at least three months – 30 minutes a day/5 days a week.

    We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

    How do I purchase INNOVO?

    INNOVO is available to purchase right here at myinnovo.com! Payment options include:

  • One-time payment in full
  • Make 3 interest-free payments with
  • Klarna. No fees
  • Select your preferred payment method at checkout.

    Who Should Use INNOVO

    Can I use INNOVO after prostate surgery?

    Please wait at least 6 months after a prostate surgery before using INNOVO, and consult with your health care professional before use.

    How soon after pelvic surgery can I use INNOVO?

    Please consult your clinician before using INNOVO if you have had any type of pelvic surgery.

    Can I use INNOVO when I have my period?

    Please wait until the heavy days of your period have finished before using INNOVO.

    How soon after childbirth can I use INNOVO?

    Please wait a minimum of 6 weeks after natural birth or 12 weeks after a caesarean section before using INNOVO. Always consult your health care professional first.

    Can men use INNOVO?

    As INNOVO is unisex, and is completely non-invasive INNOVO can be used by adult men of all ages. 1 in 10 men suffer the symptoms of urinary incontinence, which is commonly associated with prostate enlargement and / or as a consequence of prostate surgery. We recommend that men experiencing urinary incontinence speak to their clinician about how INNOVO can help.

    Is INNOVO suitable for me?

    INNOVO is suitable for use by women and men of all ages, so if you're suffering from urinary incontinence, then INNOVO may be able to help. Please consult your health care professional for further advice if you're unsure if INNOVO is suitable for you. You can check our list of contraindications to ensure there will be no impact on a pre-existing condition.

    Is there an age limit?

    INNOVO is suitable for use by women and men of all ages. There is no upper age limit for you. There are instances when INNOVO shouldn't be used. You can check our list of contraindications.

    Can I use INNOVO if I have suffered a prolapse?

    If you suffer from prolapse, consult with your healthcare professional before using INNOVO.

    Can I use INNOVO to strengthen my pelvic floor pre-conception?

    INNOVO can be used before conception to strengthen your pelvic floor. Exercising these muscles to peak condition can speed up recovery after childbirth.

    I have an intrauterine device (IUD) or Mirena coil. Can I use INNOVO?

    You should not use INNOVO® if you have an IUD coil fitted which is made from any conductive material, such as copper. However as the Mirena coil is made from plastic and there is no conductive material exposed in the device, the Mirena model is compatible with INNOVO. If in any doubt please consult your clinician.

    Can I use INNOVO while I’m pregnant?

    No, INNOVO is not recommended for use during pregnancy.

    Who should not use INNOVO?

    INNOVO should not be used if the patient:

  • Has a cardiac pacemaker, implanted defibrillator or any implanted electronic device.
  • Is pregnant.
  • Has a suspected or diagnosed heart condition, without consulting a clinician first.
  • Has any implanted metal devices in the abdominal or pelvic areas including an Intrauterine Device (IUD).
  • Has epilepsy or is under medical supervision for cognitive dysfunction.

  • Is wearing the product necessitates placement over areas at which drugs/medicines are administered by injection.
  • Do not use in close proximity (e.g. 3ft) to shortwave or microwave therapy equipment, as this may produce instability in the controller’s output.
  • You should wait before using INNOVO until:

  • At least six months after childbirth or until lactation has ceased.
  • The heavy days of period have finished.
  • See usage guidance & warnings.

    Can my type of incontinence be treated using INNOVO?

    INNOVO treats stress, urge and mixed urinary incontinence in both women and men. Learn more about INNOVO here.

    How to Use INNOVO

    How do I know what programme to use?

    If you find that you leak when you cough, sneeze and exercise, this is known as stress incontinence. This happens when the pelvic floor muscles that support the bladder are weakened or damaged.

    Programme 1 strengthens the pelvic floor by delivering targeted impulses to improve your pelvic floor muscle tone, strength, endurance and overall control. If you find that you often experience a sudden and urgent desire to pass urine, and sometimes leak, this is known as urge incontinence. This is caused by over-activity in the muscle mechanism that controls bladder function.

    Programme 2 delivers a gentle signal to the nerve that controls this muscle mechanism, helping to control the over-activity. It is common to experience symptoms of both urge and stress incontinence. This condition is called mixed incontinence. Usually, one type is more bothersome than the other.

    Treatment for mixed incontinence consists of a combination of the Programme 1 and Programme 2. Please refer to the instruction manual for details of each INNOVO programme.

    What position should I be in when using INNOVO?

    You can use INNOVO in one of the following positions:

  • For best results, stand with your upper body slightly tilted forward. You can also rest your hands on a surface for support.
  • Lying flat, face-up or in a reclining position with both your knees bent and your feet flat. It’s important to keep your knees bent to ensure that the stimulation correctly targets the pelvic floor.
  • If you need to move during your session, it is recommended to pause the session, then continue once you are settled back in your treatment position.
  • What level of intensity do I need to reach?

    As you increase the pulse level on the controller, you’ll feel your pelvic floor contracting, which will give you a sensation of “squeezing,” “tightening” and/or “lifting up” between your legs. The sensation changes as you increase the pulse level:

    1. Low intensity - gentle tingling
    2. Moderate intensity - contraction of the buttocks
    3. Therapeutic intensity - contraction of the pelvic floor

    It’s important to experience a pelvic floor contraction to benefit from the therapy, and you should aim to use INNOVO at the strongest level you can comfortably tolerate. The minimum target intensity level varies by size.

    How do I use INNOVO?

    There are 2 INNOVO programmes:

    Programme 1: Stress Incontinence Programme

    As you increase the intensity on the controller you will start to feel your pelvic floor contracting. With an effective pelvic floor contraction, you will feel a sensation of “squeezing”, “tightening” and or “lifting up” between your legs. You should feel little or no activity on the front and sides of the legs. As you become familiar with the sensation you should increase the intensity level over time to reach the optimum level of for your sizing. There shouldn’t be any activity on the front or sides of the legs.

    Programme 2: Urge Incontinence Programme

    At first you will begin to feel a slight tapping sensation under the 2 electrodes positioned on your buttocks. Continue to increase the intensity until you feel a strong tapping, but only to a level you find comfortable.

    Here's how some INNOVO customers explain the sensation:

    “It feels quite pleasant. I stand and watch television, and find it quite relaxing. The time passes quickly.” – INNOVO user

    “Kind of relaxing. Time for me and doing me good. Feels like I'm exercising - with no effort!” – INNOVO user

    “A tingling and pulsing sensation as the light electric impulses cause your muscle group to tense and relax.” – INNOVO user

    How often do I need to use INNOVO?

    Use INNOVO to treat stress urinary incontinence 30 minutes per day/5 days a week for three months. We recommend that you continue to use INNOVO at least 1-2 times per week after the initial 3 month treatment to stimulate the pelvic floor and achieve optimal results.

    How long does the battery charge last?

    Battery life depends on the intensity of muscle stimulation being delivered by your INNOVO controller, but you should be able to get 5-10 treatment sessions from a fully charged battery.

    How long should I use INNOVO for each day?

    You should use your INNOVO for 30 minutes a day/5 days a week for three months.

    How do I charge the controller?

    The INNOVO 'How to Use video below and Quick Start Guide show you how to charge your battery.

    After the three-month program, how often should I use INNOVO?

    Maintaining a healthy pelvic floor after the three-month program depends on the individual and their specific condition and improvement rate. As a general guide, we recommend you reduce the use of INNOVO from five days a week after 3 months to 1-2 times a week. This will ensure that the results achieved during the three-month program will be sustained. One of the big advantages of using INNOVO is that your awareness of your pelvic floor increases, so you can continue to keep it healthy by doing daily pelvic floor exercises.

    Do I need to manually contract my pelvic floor when using INNOVO?

    You do not need to do pelvic floor exercises while the program is running. However, you can continue with your pelvic floor exercises any other time.

    How much spray should I apply when using INNOVO?

    Apply INNOVO Spray liberally to completely cover each of the 8 interior panels, which will ensure good contact with the skin. It is recommended to use 3-4 sprays on each panel before every use, but it’s totally fine to add another spray or two if you wish.

    Can I use INNOVO more than once a day?

    We recommend that you use INNOVO for a maximum of 30 minutes per day – the same length as one full session.

    How do I know when my treatment session is complete?

    The treatment session is complete when the counter reaches zero. The display will flash “00:00,” the stimulation will be reduced to zero and the controller will beep.

    Why is the INNOVO Spray required?

    INNOVO Spray is the only conductive solution that is fully tested and approved for use with the shorts. Make sure to spray the interior eight panels before each use 3-4 times. The INNOVO Spray ensures a good connection between the electrode panels and your skin. This allows INNOVO to safely and effectively send multi-directional signals to the pelvic floor, generating strong pelvic floor contractions, strengthening and restoring the muscles. Each bottle will last you approximately three months (when using 5 times per week) and you can purchase replacement

    Trouble Using INNOVO

    I’m having technical issues with my INNOVO. (Not a question, but we got you.)

    Please refer to the problem-solving guide in your instruction manual. If you cannot find the solution there , please email info@myinnovo.com.

    If I have a problem with my INNOVO, what should I do?

    Please refer to the problem-solving guide in your instruction manual. If you cannot find the solution there, email: info@myinnovo.com.

    What happens if I cannot reach the recommended intensity level?

    Don’t be concerned if you can’t reach the recommended intensity level during your first treatment session. It can take several sessions to reach this level. Some people may not reach this level at all, which is fine! Aim to reach a level that delivers as strong a contraction to the pelvic floor as possible without causing you discomfort or pain. Once the pelvic floor is contracting, the treatment will be effective. But the stronger the contraction, the better the results. For best results, do five sessions a week for three months for 30 minutes each session.

    I’m getting an error message saying pads 3 and/or 7 are not making contact with the skin. What should I do?

    If you receive this error message, check the connections between the garments and the cable. These need to be firmly connected – you should feel two strong clicks when linking these together. Ensure that the connectors are fully clicked together and continue your treatment session.

    Using INNOVO in the standing position also helps to fix this error. This position produces the best pelvic floor stimulation, working against gravity and specifically training coordination and strength to resist the intra-abdominal pressure that causes those nuisance leaks when you jump, laugh, run, cough or sneeze.

    Still Got Questions? Email: info@myinnovo.com