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INNOVO - Frequently Asked Questions

Here's a list of Frequently Asked Questions. If you still can't find the answer to your question, feel free to contact us on [email protected] or call us on 0800 028 5687 FREE and we’ll be happy to help.

I want to find out more about the product INNOVO

What is the difference between INNOVO and other Urinary Incontinence treatments? What does it feel like? What clinical research is there to support the effectiveness of INNOVO?

I want to find out if I can use INNOVO

Who should not use INNOVO? Can I use it when I'm pregnant? How soon after giving birth can I start using the device? I have an intra-uterine device or Mirena coil fitted, can I use INNOVO? Can I use it after prostate surgery?

I want to find out how to use my INNOVO

What size is right for me? How do I put on the garments? How do I know what programme to use? What level of intensity do I need to reach? How many times a week should I use the device?

I am having trouble using my INNOVO

I’m getting an error message saying pads 3 and/or 7 are not making contact with the skin. What should I do? How do I charge the controller? How long does the battery last?

Who can I contact for more information?

I have a problem with my INNOVO, what should I do? Where is the product available?  How long is the warranty? Who can I talk to for more information? 

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