Schedule a Call
Whether you have a question about whether INNOVO is right for you, need help Troubleshooting your INNOVO, or are looking for a size exchange, our incredible INNOVO product experts are ready to help you with whatever you need.
Fitting & Product Help
We can answer any questions you have on size and fitting, common errors, walk you through how INNOVO should feel, or anything else related to any INNOVO products.
Exchange Assistance
Schedule a call to discuss your recent INNOVO purchase. Not fitting quite right? We'll walk you through a proper fit and size exchange over the phone.
INNOVO Questions
Wondering if INNOVO is right for you? Chat with a Product Expert about any questions around how INNOVO works and if it might be a good fit for you.
INNOVO Phone Support
What to expect
- Our INNOVO Product Expert will call you on your provided phone number. (This is not a video call).
- Please have your INNOVO shorts ready or on for troubleshooting support.
- For scheduled appointments, we will call you on your phone at your scheduled appointment time. We'll also send you a reminder email 24 hours and 2 hours before your call.
- If you have any other questions, please reach out to us at info@myinnovo.com
Support Phone Call Questions
How does it work?
Schedule an appointment at a time that works for you and your schedule. Our Product Expert will call you on the phone number provided at your scheduled appointment time to answer your questions.
What should I have ready for the call?
If possible, please have your your fully charged INNOVO controller, your connector cords, and shorts on or close by for sizing or troubleshooting questions.
Is this a video call?
No, this is a telephone support call.
My INNOVO is showing Errors, can we review this on the call?
Yes, we are happy to help with any errors your experiencing. For the best use of time, if possible, please come to your appointment with your INNOVO shorts on.
What if I need to reschedule?
Yes, you'll be able to reschedule through our confirmation email or by emailing us at info@myinnovo.com.