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Troubleshooting your INNOVO

Here's a list of frequently asked questions on troubleshooting. If you still can't find the answer to your question, feel free to contact us on [email protected] or call us on 1800 800045 FREE and we’ll be happy to help.

  • If you receive this error message when using INNOVO, you should check the connections between the garments and the lead. These need to be firmly connected – you should feel 2 clicks strong click when connecting these together. Ensure that the connectors are fully clicked together and commence your treatment session.

    Using INNOVO in the standing position also helps to fix this error. This position produces the best pelvic floor contraction with INNOVO, working against gravity and specifically training coordination and strength to resist the intra-abdominal pressure that causes those nuisance leaks when you jump, laugh, run, cough or sneeze.

  • Ensure that all electrode panels are making full contact with the skin with nothing in the way before you increase the intensity. If this problem persists, check the Problem Solving Guide in your instruction manual or Contact Us.

    Using INNOVO in the standing position also helps to fix this error. This position produces the best pelvic floor contraction with INNOVO, working against gravity and specifically training coordination and strength to resist the intra-abdominal pressure that causes those nuisance leaks when you jump, laugh, run, cough or sneeze.

  • Apply INNOVO Spray liberally to completely cover each electrode panel, which will ensure a good contact with the skin. We find that 2 – 3 sprays are usually enough, but it’s absolutely fine to add another spray or two if you wish.

  • The best position to use INNOVO in is standing. This position produces the best pelvic floor contraction with INNOVO, working against gravity and specifically training coordination and strength to resist the intra-abdominal pressure that causes those nuisance leaks when you jump, laugh, run, cough or sneeze.

    If you do want to change position during your treatment session, you should first turn your INNOVO off completely, then move to the new position. Ensure the electrode panels are smooth against the skin before restarting your treatment session. Changing position without turning your INNOVO off may reduce the quality of the pelvic floor contraction

    If the problem persists, please don’t hesitate to contact us on Freephone 0800 0285687 or through [email protected]

  • You should use your INNOVO for 30 minutes per day, 5 days per week. Remember that you can break your treatment session into 2 x 15 minute or 3 x 10 minute periods. You do not have to do the full 30 minutes in one single session. 

  • The INNOVO 'How to Use' video and Quick Start Guide show you how to charge your battery. 

  • Battery life depends on the intensity of muscle stimulation being delivered from your INNOVO controller, but it should be possible to get 5 – 10 treatment sessions from a fully charged battery.

  • If you are using the INNOVO Generation One product with wraparound garments, you should replace your INNOVO gel pads after 60 sessions or 6 months – whichever comes first. If they become visibly worn or dried out before this time then you will need to replace them. When this happens you will see a warning symbol on the screen, and you will be unable to carry out a treatment session. Replacement gel pads can be purchased here.

    Alternatively, you can opt to purchase our INNOVO Shorts Accessory Pack, enabling you to switch to the new pull-on INNOVO shorts.

  • Don’t worry if you forgot your password, simply enter your email address on this page and you will be able to reset your password.

1) Soeder S, Tunn R. (2012) - Neuromuscular Electrical Stimulation (NMES) of the Pelvic Floor Muscles using a Non-Invasive Surface Device in the Treatment of Stress Urinary Incontinence (SUI); A Pilot Study. IUGA Poster Presentation Conference, Dublin, Ireland (2013)

2) http://www.webmd.com/urinary-incontinence-oab/america-asks-11/stress

3) Continence Foundation of Australia, Key statistics http://www.continence.org.au/pages/key-statistics.html

4) Arnold H. Kegel "Sexual Functions of the Pubococcygeus Muscle "Western Journal of Surgery, Obstetrics & Gynecology, 60, pp. 521-524, 1952

5) http://www.ncbi.nlm.nih.gov/pubmed/20087572

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