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I want to find out how to use my INNOVO

Here's a list of frequently asked questions about using the device. If you still can't find the answer to your question, feel free to contact us on [email protected] or call us on 1800 800045 FREE and we’ll be happy to help.

  • If you receive this error message when using INNOVO, you should check the connections between the garments and the lead. These need to be firmly connected – you should feel 2 strong clicks when connecting these together. Ensure that the connectors are fully clicked together and commence your treatment session.

  • To get the best results from your INNOVO it’s important that you use the correct size. Please refer to the chart below, our our Sizing Guide page for the appropriate size garment for you. 

    Click to zoom: 



  • If you find that you leak when you cough, sneeze and exercise, this is known as stress incontinence. This happens when the pelvic floor muscles that support the bladder are weakened or damaged.

    Programme 1 strengthens the pelvic floor by delivering targeted impulses to improve your pelvic floor muscle tone, strength, endurance and overall control. If you find that you often experience a sudden and urgent desire to pass urine, and sometimes leak, this is known as urge incontinence. This is caused by over-activity in the muscle mechanism that controls bladder function.

    Programme 2 delivers a gentle signal to the nerve that controls this muscle mechanism, helping to control the over-activity. It is common to experience symptoms of both urge and stress incontinence. This condition is called mixed incontinence. Usually, one type is more bothersome than the other.

    Treatment for mixed incontinence consists of a combination of the Programme 1 and Programme 2. Please refer to the instruction manual for details of each Innovotherapy programme.

  • You can use INNOVO in one of the following positions:

    Standing, with your upper body slightly tilted forward. You may wish to rest your hands on a surface for support.

    Lying flat face-up or in a reclining position with your knees bent and your feet flat. It’s important to keep your knees bent to ensure that the stimulation targets the pelvic floor correctly.

  • As you increase the intensity on the controller you will start to feel your pelvic floor contracting. With an effective pelvic floor contraction you will feel a sensation of “squeezing”, “tightening” and or “lifting up” between your legs. The sensation changes as you increase the intensity: 1) Low intensity - gentle tingling; 2) Moderate intensity - contraction of the buttocks; 3) Therapeutic intensity - contraction of the pelvic floor. It is important to experience a pelvic floor contraction to benefit from the therapy, and you should aim to use INNOVO at the strongest intensity you can comfortably tolerate. The minimum target intensity level varies by size, below is a chart with recommended intensity levels by size.

    NOTE: The intensity on programme 1 goes up to a maximum of 120, not 70 as noted in the manual. 

  • Don’t be concerned if you cannot reach the recommended intensity level during your first treatment session as it may take several sessions for you to reach this level. Some people may not reach this level at all, which is fine. Your aim is to reach a level that delivers as strong a contraction to the pelvic floor as possible without causing discomfort or pain. Once the pelvic floor is being contracted, the treatment will be effective but the stronger the contraction the better the results. For the best results it is important that you do 5 sessions a week for 12 weeks.

  • If standing, you may move a little during the treatment to help you remain comfortable, but you should avoid moving too much as this may interfere with the effectiveness of the treatment. However, if you wish to move to a different location or body position, you should pause the session, move to the new location or body position and then resume the session.

  • INNOVO Spray is used to ensure a good connection between the electrode panels and your skin. This allows INNOVO to safely and effectively send multi-directional signals which go through the pelvic floor to generate strong contractions of the pelvic floor muscles, strengthening and restoring them. You can purchase replacement INNOVO Spray on our Shop page.

  • The treatment session is complete when the counter reaches zero. The display will flash “00:00”, the stimulation will be reduced to zero and the controller will beep to indicate the end of the session.
  • Yes, some people will experience pelvic floor muscle contraction at intensity level 60. Once the pelvic floor is being contracted, the treatment will be effective but the stronger the contraction the better the results. For the best results it is important that you do 5 sessions a week for 12 weeks.

    NOTE: The intensity on programme 1 goes up to a maximum of 120, not 70 as noted in the manual. 

  • It is not necessary to do pelvic floor exercises while the programme is running. However you can continue with your pelvic floor exercises any other time.
  • If using INNOVO to treat stress incontinence (Programme 1) you should use it 30 minutes per day, 5 days per week. If using INNOVO to treat urge incontinence (Programme 2) you should use it approximately 3 or 4 times a week, every second day. If you want to treat mixed incontinence you should alternate between Programme 1 and Programme 2 every other day.

    Stress incontinence programme 1:

    Urge incontinence programme 2:

    Mixed incontinence:

  • We recommend that you use INNOVO for a maximum of 30 minutes per day – the same length of time as it takes to complete one full treatment session. If for any reason you find yourself unable to complete a 30 minute session you can break it up into shorter sessions which can be done more frequently e.g. 15 mins done twice daily or 10 mins done 3 times per day. The goal is to complete 30 minutes per day in total.

  • An Innovotherapy programme to maintain a  healthy pelvic floor after 12 weeks will depend on the individual and their specific condition and improvement rate. As a general guide we would recommend you reduce the use of INNOVO from 5 days a week after 3 months to 1-2 times a week. This will ensure that the results achieved during the 12 week programme will be sustained. One of the big advantages of using INNOVO is that your awareness of your pelvic floor will have increased so you can also maintain a healthy pelvic floor by doing daily pelvic floor exercises after this time.

  • Please refer to our INNOVO Instructional & Set Up video for the original product for guidance on how to set up & use the original INNOVO product. 

1) Soeder S, Tunn R. (2012) - Neuromuscular Electrical Stimulation (NMES) of the Pelvic Floor Muscles using a Non-Invasive Surface Device in the Treatment of Stress Urinary Incontinence (SUI); A Pilot Study. IUGA Poster Presentation Conference, Dublin, Ireland (2013)


3) Continence Foundation of Australia, Key statistics

4) Arnold H. Kegel "Sexual Functions of the Pubococcygeus Muscle "Western Journal of Surgery, Obstetrics & Gynecology, 60, pp. 521-524, 1952


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