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Frequently Asked Questions

Here's a list of Frequently Asked Questions. If you still can't find the answer to your question, feel free to contact us on [email protected] or call us on 1800 800045 FREE and we’ll be happy to help.

I want to find out more about the product INNOVO®

What is the difference between INNOVO® and other Urinary Incontinence treatments? What does it feel like? What clinical research is there to support the effectiveness of INNOVO®?

I want to find out if I can use INNOVO®

Who should not use INNOVO®? Can I use it when I'm pregnant? How soon after giving birth can I start using the device? I have an intra-uterine device or Mirena coil fitted, can I use INNOVO®? Can I use it after prostate surgery?

I want to find out how to use my INNOVO®

What size is right for me? How do I put on the garments? How do I know what programme to use? What level of intensity do I need to reach? How many times a week should I use the device?

I am having trouble using my INNOVO®

I’m getting an error message saying pads 3 and/or 7 are not making contact with the skin. What should I do? How do I charge the controller? How long does the battery last?

Who can I contact for more information?

 have a problem with my INNOVO®, what should I do? Where is the product available?  How long is the warranty? Who can I talk to for more information? 

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